At CELSIUS, we know that our people represent you. This is why we uphold a strong commitment to their training, starting with our comprehensive, industry-leading training curriculum. OUR TRAINING PROGRAM CONSISTS OF FOUR PHASES
All our training courses are designed to develop your agents based on the unique needs and requirements of each client. This program is supported throughout our organization and serves as the foundation of our customer experience excellence. Through partnerships with the various CELSIUS business units that include Quality Assurance, Client Services, and Work Force Management Teams, agents receive the most up-to-date information and learn standard operating procedures, such as:
Once training is complete, agents are required to pass a skills test that assures your customers are receiving the highest level of service.